Can I change the delivery method?
Yes, it is possible.
If you wish to change from Nekopos to regular courier service, there will be an additional charge, so please contact us via
the support page .
What should I do if my item hasn't arrived?
After the product is shipped, we will send you a "shipping notification" email with the shipping method and invoice number.
Please check the delivery status there.
If that doesn't solve the problem, please contact us via
our support page .
Can you ship the product directly from the manufacturer?
We can ship directly from the manufacturer. Please note that we may not be able to ship depending on the order deadline.
In addition, a separate direct shipping fee may be charged, so please contact us via
the support page .
Can I order by fax or phone?
Unfortunately, we do not accept orders by fax or telephone.
Please place your order on the ApparelX website.
I would like to check the status of my item.
You can check the status of your order from your order history on the My Account screen.
Once your order is complete, ApparelX will send you an email saying "Thank you for your order" to your registered email address.
If the shipment is complete, it will say "Shipped."
In addition, the shipping staff will send a "Shipping Notification" email to the registered email address.
If some items are out of stock, can I cancel all the other items?
If you order products from multiple manufacturers, we will make arrangements for some items first, so some items may not be able to be canceled depending on the progress of arrangements for other items.
Some items can be cancelled, so we will contact you at the time of your request.
As a result, we ask that you pick up any items that could not be cancelled.
Will VENTILE textile be sold overseas?
Currently, ventile is not sold overseas.
I want to arrange the logistics myself. Do you have a fixed warehouse in Japan or can you send it to a logistics address in Japan?
We can send it to your designated address in Japan. Shipping within Japan is 600 yen. You can also pick it up at our warehouse in Tokyo. 10% consumption tax will be charged.
I purchased the products of the supplier Yamamoto and Okura, but only the Yamamoto portion is displayed as shipping completed. Are other products not shipped?
The supplier Yamamoto will be displayed as shipping completed when the products are ready, but if you place an order with the supplier Okura, all the products will be shipped together.
After the shipment is completed, we will contact you by e-mail that the shipping process is completed, such as the shipping company and invoice number.
What if I want to change the color, size, quantity, etc. after ordering?
After confirming your order, it cannot be changed if it has already been cut or shipped, but it can be changed before it is arranged. Please contact us from the following.
As a general rule, we ask that you pick up the products that could not be changed.
I want to add an additional product to the product I ordered previously
When you place a new order, select "Shipping method/Shipping" from the cashier screen and select "Included shipping from previous order".
What should I do if I want to select "Bundled with previous order" but cannot?
You cannot select it unless the delivery address on the cashier screen is the same. Please check if the delivery address is the same.
Also, if the product has already been shipped, you cannot select it.
Is it possible to have it shipped to the specified destination?
Is possible. Please enter your desired destination from "Change" on the cashier screen. The address you registered once will be selectable from the next time onwards.
I have selected "Ship all at once" as the shipping method, but I would like you to ship the products that are available first.
Please contact the support page or the person in charge of ordering. If you divide the shipment into two parts, a separate shipping fee will be charged, so we will inform you of the payment method.
I want to change the shipping address...
Please let us know the shipping address from the
support page . It will be changed in ApparelX.
Please tell me the carrier and the invoice number.
We will send an email from the supplier upon shipment. The shipping company and invoice number are listed in the email. please confirm.