Paying for Your Order

Under "Payment Method" at checkout, choose "Credit Card", "Bank Transfer (Payment In Advance)", or "Payment On Account" (application required). The method you chose last time is selected first. For more about each payment method, see Payment.

If ApparelX Points or a coupon discount brings the total to zero, the payment method changes to "Points-Only Payment" automatically (ApparelX Points and Coupons).

If checkout says that the payment currency of your account cannot be used on this site, use the link shown there to order on the correct site.

1. Choose "Credit Card" and enter your card details in the payment form. Depending on your location, wallets such as Google Pay and Apple Pay may also be available.
2. Click "Place Order". If your card issuer asks for additional verification, such as 3D Secure, follow the instructions on the screen.
3. When "Thank you for your order." appears, your order is complete.

Your card details are handled securely by Stripe and never reach ApparelX servers. Your card is charged in your account's currency.

If the payment fails, an error message appears. Check your card details and try again, or choose another card or payment method. If "Your payment is being processed." appears, please wait. We will email you when processing is complete, and you can also check the result in Order History.

If the total changes, for example when you change a quantity or the shipping method, the card form is reset. Please enter your card details again.

If the cart shows "The card payment for this bag has not been completed", click "Continue checkout" to finish the payment, or click "Cancel payment" (Using Shopping Bags and the Cart).

For customers outside Japan, "Bank Transfer (Payment In Advance)" can be selected only when the product subtotal of the order is JPY 100,000 or more, or the equivalent in your currency.

When it is available, the bank details are shown at checkout. After you place the order, they are also included in the order confirmation email. Please transfer the payment to that account.

We start arranging the items after we confirm your payment, which may take 2-3 business days. If you have any questions about the transfer, please contact us from the support page.

1. Open "My Account" from the menu at the top right of the header, and click "Payment on Account".
2. Enter your preferred "Invoice Closing Date" and "Payment Due Date" (for example, the end of the month and the end of the following month). If you need a paper invoice by mail, select "Send me a paper invoice by mail (additional JPY 150 fee, excluding tax)".
3. Click "Apply for Payment on Account". "Your application has been submitted. We will notify you of the result within five business days." appears, and a confirmation email is sent to you.

We review your application based on factors such as your transaction history with ApparelX and your business activity, so we may not be able to accept the terms you requested. Once your application is approved, "Payment On Account" is selected at checkout, and other payment methods, including credit card, can no longer be used. Please pay each invoice by bank transfer by the payment due date.

You cannot change the payment method after you place an order. If the order is paid by bank transfer or on account and is still "Waiting For Processing", cancel it and place a new order (Canceling, Changing, or Adding to an Order). For orders paid by credit card, please contact us with "Inquiry About This Order" in Order History.