Ordering from Outside Japan

In addition to the Global site (www.apparel-x.com), ApparelX has sites for the United States, the United Kingdom, France, Italy, Spain, Portugal, Germany, China, Taiwan, Hong Kong, South Korea, and Vietnam. Each site has its own language and currency.

If you are not logged in and visit from a country that has its own site, a banner such as "Browsing from the United States?" suggests that site. To choose a site yourself, select "Ships from Japan", the currency, or the language at the top or bottom of the page to open "Choose your country or region".

After you log in, your account settings are used on every site. To change them:

1. Select the currency or the language at the top or bottom of the page. "Change Global Settings" opens.
2. Choose your language in "Select Language" and your currency in "Select Currency", and then select "Save".

The language applies only to you. The currency applies to your whole company, and your ApparelX Points are converted into the new currency. When you create an account, your language and currency are set from the site you register on. The country or region you register cannot be changed later. If your company has moved to another country, please contact us.

Prices are shown after you create an account and log in. Prices are set in Japanese yen and shown in your account currency, converted at an exchange rate that we update daily, so the amount in your currency may change slightly from day to day. You are charged in your account currency.

Prices exclude tax ("*Excl. tax"). Japanese consumption tax is not charged on orders delivered outside Japan.

Some products are not sold in certain countries and are not shown for those countries. If checkout says that the payment currency of your account cannot be used on the site you are on, use the link shown there to place your order on the right site.

You can choose from the following payment methods at checkout. Cash on delivery is not available for orders from outside Japan.

Credit Card	Cards and, where available, wallet methods such as Google Pay and Apple Pay. Your payment details are handled securely by Stripe.
Bank Transfer (Payment In Advance)	Available for orders of JPY 100,000 or more (or the equivalent in your currency). The bank details are shown at checkout and in the order confirmation email. We start arranging your items after we confirm your payment, which may take 2–3 business days.
Payment On Account	Pay by invoice under approved payment terms. Apply from "Payment on Account" in My Account; we will notify you of the result within five business days. Once your application is approved, other payment methods can no longer be selected.
Points-Only Payment	Selected automatically when your ApparelX Points cover the full amount.

For step-by-step instructions, see Paying for Your Order. For the conditions of each payment method, see our Payment guide.

In "Delivery Option & Delivery Fee" at checkout, choose from the methods available for your destination.

International Standard Delivery	Recommended for most orders. The supplier selects the carrier.
International Economy Delivery	A lower delivery fee with a longer delivery time. For orders that are not urgent.
International Small Packet	Only for sample cards and parcels under 2.0 kg, and shown only when your order is eligible. The longest delivery time and the lowest delivery fee.
International Free Shipping	Shown only when you have applied a free shipping coupon (ApparelX Points and Coupons).
Combined Delivery	Ships your order together with an earlier order to the same address that has not shipped yet. For international delivery, you pay the delivery fee for the combined total weight, minus the delivery fees already paid (Canceling, Changing, or Adding to an Order).
Your Own Delivery Account	Ships using your own carrier account. Send us the carrier name and account number from the support page; this option becomes available after we verify it. Please read the note under this option at checkout.

The delivery fee is calculated from the destination country or region, the delivery method, and the total weight of your order, and is shown at checkout before you place your order. Each method also shows the "Delivery Days" and the "Delivery Company". If your order contains two or more items, you can choose "All Together Shipment (*Recommended)" or "Separated Shipment (*Additional Charge Required)".

When you ship to an address in Japan, domestic delivery methods are shown instead. For more about delivery, see our Delivery guide.

Checkout and the "Thank you for your order" email show the "Estimated Shipping Date (Unconfirmed)", the date we expect to ship your order from Japan. It is confirmed after the supplier processes your order, and we let you know with the "ApparelX - Estimated Shipping Date Confirmed" email.

The "Delivery Days" shown for each delivery method are the estimated number of days from shipment to delivery. Customs clearance in your country may take additional time. If you need your order by a certain date, enter it in "Desired Delivery Date" at checkout. We will contact you if we cannot meet it. To check the status of your order, see From Order to Delivery.

Import duties, taxes (such as VAT), and customs fees may be charged by the destination country. Unless stated otherwise, they are paid by the recipient.

• Shipments by DHL are sent on DAP (Delivered at Place) terms. Any import duties and taxes are paid by the recipient.
• For deliveries to the United States by International Small Packet, we prepay import duties and taxes (DDP). Orders that contain only sample cards incur no extra charge. For orders that contain products, we invoice you later for the actual tax.

Duties and taxes differ from country to country. For details for your country, please contact us before you order.

For details by country, see the country guides: United States, United Kingdom, EU, China, Taiwan, Hong Kong, South Korea, Vietnam.

• Shipping addresses outside Japan must include a contact name. Some carriers may not deliver if the recipient's full name is not provided.
• If your address is not in English, checkout shows the English address used for international delivery. If it was translated automatically, check it, correct it if needed, and select "I confirm the above address".
• We check that the shipping country matches the address. If they do not match, the delivery fee is not shown and you cannot place your order until you correct the country or the address.
• For deliveries to South Korea, enter a mobile phone number starting with 010, which is required for customs clearance.
• To ship to another country, select "Change" under "Shipping Address" at checkout, then "Add New Shipping Address", and select "Ship Overseas" to choose the country.

For how to choose and add shipping addresses, see Choosing a Shipping Address.

When your order ships, we send the "ApparelX - Shipping Notice" email with the shipping method and tracking number. For DHL, SF Express, and EMS, select the tracking number to open the carrier's tracking page. For International Small Packet (ECMS), the email shows the tracking number and the address of the tracking website. You can also check the tracking number in Order History.

If you have a question about an order, select "Inquiry About This Order" in Order History. The contact form opens with the order number filled in.

You can contact us from the contact form on the support page, by email (info@apparel-x.com), or by phone (+81-3-6285-2899). Depending on your country, messaging apps such as WhatsApp, LINE, WeChat, KakaoTalk, or Zalo are also available on the support page. When you are logged in, you can also use ApparelX Message™.

We reply on weekdays, 9:00 AM–6:00 PM (JST).