From Order to Delivery

After you order, your order goes through the following steps. You can check its status at any time in Order History.

1. Order placed: You receive the "Thank you for your order" email, which shows the "Estimated Shipping Date (Unconfirmed)".
2. Waiting For Processing: The supplier (the company that ships the items) has not processed the order yet. At this stage, orders that were not paid by credit card can be canceled from Order History.
3. Being Processed: The supplier has processed the order and is arranging the items. When the shipping date is confirmed, you receive the "ApparelX - Estimated Shipping Date Confirmed" email.
4. Shipped: When the items ship, you receive the "ApparelX - Shipping Notice" email with the shipping method and tracking number.

For orders paid by bank transfer, we start arranging the items after we confirm your payment.

Open "Order History" from the menu at the top right of the header. You can also open it from My Account. Each order shows its current status.

Waiting For Processing	The supplier has not processed the order yet. Orders paid by bank transfer, on account, or with points can be canceled with "Cancel This Order" (Canceling, Changing, or Adding to an Order). For credit card orders, use "Inquiry About This Order".
Being Processed	The order has been processed and the items are being arranged. It cannot be canceled on this page.
Partially Shipped	Some of the items have shipped.
Shipped	All items have shipped.
Canceled	The order has been canceled.

Each item also shows its own status, such as "Order Accepted", or "Shipped" with the date. Items that could not be arranged, for example because they were out of stock, show "Canceled".

The estimated shipping date at the time of your order is provisional. It is calculated from stock and procurement lead times, and it is shown at checkout and in the order confirmation email as "Estimated Shipping Date (Unconfirmed)". For how it is calculated, see Stock Information.

The date is confirmed after the supplier processes the order. If it changes later, you receive the "ApparelX - Estimated Shipping Date Updated" email. Order History shows the latest "Planned Shipping Date" while the order is Waiting For Processing, Being Processed, or Partially Shipped.

If you need the items by a certain date, enter it in "Desired Delivery Date" at checkout. We will contact you if we cannot meet it. After shipment, delivery takes additional days depending on the destination and the shipping method (Delivery).

When your order ships, we send the "ApparelX - Shipping Notice" email. It shows the shipping date, shipping method, tracking number, and contact person. Tracking numbers for DHL, SF Express, and EMS are links that open the carrier's tracking page. For International Small Packet, the email shows the address of the tracking website together with the number.

The same notice is also sent to ApparelX Message™. If the shipping address has its own email address, the email is also sent to that address.

You can also find the tracking number under "Delivery Method" on the "Order Detail / Receipt" page in Order History.

One order may include items from several suppliers. "Supplier:" under each item shows which company ships it. Because each supplier processes its own items, some items may ship first, and the order may show "Partially Shipped".

If you order two or more items, you can choose how to ship them at checkout.

• "All Together Shipment (*Recommended)": we ship after all items are ready.
• "Separated Shipment (*Additional Charge Required)": we ship ready items first and the rest later. Additional shipping charges may apply.

If an earlier order has not shipped yet, you may be able to ship a new order together with it by selecting "Combined Delivery" at checkout. For international delivery, a delivery fee may still apply (Canceling, Changing, or Adding to an Order).

First, check the delivery status with the tracking number in the shipping notice. If you have not received a shipping notice, or the tracking information does not answer your question, contact us with "Inquiry About This Order" in Order History. A contact form with your order number opens.

Import duties and taxes may be charged by the destination country when the parcel arrives. Unless otherwise stated, they are paid by the recipient. For details, please contact us from the support page. For shipping methods, fees, and delivery days, see Delivery.