Account Registration, Login, and Account Settings

ApparelX is for businesses, including sole proprietors. Individuals cannot register. If your company already has an account, please do not register again; ask a colleague to add you as a user instead (see "Using one account with colleagues" below).

1. Select "Create Account" in the header.
2. On the "Account Registration" page, enter your company's details under "Corporate Information" (country or region, legal company name, address, phone number, business type, etc.) and your own details under "User Information" (your name, email address, and a password of at least 6 characters). Enter the phone number without the country code.
3. Select "Create Account". A "Welcome to ApparelX | Verify Your Email Address" email is sent to you.
4. Select "Verify Email Address" in the email to complete your registration. You are then logged in and can start using ApparelX.

Please enter your real name, as it is used for shipping. The country or region cannot be changed after registration. Your language and currency are set from the site you register on, and you can change them later (Ordering from Outside Japan).

If you cannot find the email, please check your spam folder. If you filter incoming email, allow messages from apparel-x.com and apparelx.jp.

The "Verify Email Address" button can be used only once, within 7 days after the email is sent. If "This verification link is invalid or has expired." appears:

• If you have already selected the button, your registration is complete. Please log in.
• If more than 7 days have passed, please register again.

There is no button to resend the email. If you register again with the same details, a new verification email is sent. In that case, select the button in the newest email only, and only once.

At the top of the Account Registration page, press “Sign up with Google” or “Sign up with Apple” to register with the email address that Google or Apple has confirmed. You do not need to verify your email address, and you can register without a password (you can set one later by resetting your password). Enter your company name, address, and other details on the page you return to.

If you choose “Hide My Email” with Apple, we will ask you to confirm a contact email address with a verification code before registering.

If your email domain, your company name and address, or your phone number matches a company that already has an account, you will be asked to choose “Ask the administrator to let you join” or “Register as a separate company” (see “Using one account with colleagues” below). The same applies when you register with an email address.

Select "Log In" in the header, enter your email address and password, and select "Log In". If you have turned on two-factor authentication in "Security Settings", also enter the 6-digit code from your authenticator app.

Your login is kept per browser and per site. If you switch to another ApparelX site, such as the Japanese site (www.apparelx.jp), you need to log in there as well.

On the login page, press “Sign in with Google” or “Sign in with Apple” and confirm your identity on the Google or Apple screen to log in to ApparelX.

If you registered with a Gmail, Google Workspace, or iCloud email address, your account is linked automatically. If you registered with another email address, confirm your identity once with a verification code sent to your registered email address or with your current password. After that, you can log in with the button alone.

If you have set up two-step verification, you will still enter the code from your authenticator app when you log in with Google or Apple.

You can check your linked accounts and unlink them at any time under “Login methods” in “Security Settings” in My Account. Each user can link up to 5 accounts (each employee can link their own Google account to a shared account). When an account is linked or unlinked, we send a notice to your registered email address.

You can also keep logging in with your password. After you log in with your password, you may see “Would you like to log in with Google or Apple next time?” If you press “Not now”, it will not appear for 30 days.

On the China site (cn.apparel-x.com), only Apple is available.

1. Select "Did you forget your password?" on the login page.
2. Enter your registered email address and select "Send Password Reset Email".
3. In the "ApparelX - Password Reset" email, select "Reset Password".
4. Enter a new password of at least 6 characters and select "Reset Password and Log In".

The link in the email can be used only once, within one week after it is sent. When you reset your password, you are logged out on your other devices. If you use two-factor authentication, you need to set up your authenticator app again by scanning the QR code. You can also use these steps if you have changed or lost your phone.

To change your password while logged in, select "Reset Password" in My Account and follow the same steps. If you no longer know your registered email address, please contact us from the support page.

1. Select the "Menu" icon at the top right of the header, then "My Account", and then "Edit My Info".
2. Select "Change" on the row you want to edit, enter the new information and select "Update".

To change your email address, select "Change Email Address" in My Info. A confirmation email is sent to the new address. If you need help, please contact us.

Your company address is used as the "My Company" shipping address at checkout. If your address is not in English, you can also check its English version in "Address (English)". The country ("Country Code") cannot be changed. Anyone in your company can change the registered information. For items that cannot be changed on the screen, such as your business type, please contact us from the support page.

You can add colleagues to your company's account.

1. In My Account, select "Add Users".
2. On "Company User Management", enter an unused user code (for example, 1001), the user name, the email address, and an initial password. Then select "Insert".
3. Give your colleague the email address and the initial password (we do not send an invitation email). They can change the password after logging in.

All users can use all functions. Register each email address to one user only. If the same address is registered to more than one user, it cannot be used to log in.

When your company has two or more users, "Select User" appears in Order History, Favorites, Recently Viewed, and Order Again, so you can also see your colleagues' records.

When someone from your company chooses “Ask the administrator to let you join” during registration, we email your company’s administrators (up to 3).

Press “Approve and add” in “Requests to join” in My Account to add them as a user of your company. They can log in with the password they set when registering or with the Google or Apple button, so you do not need to share an initial password.

If you do not want to add them, press “Decline”. Requests expire after 14 days.

In My Account, select "Delete Account", read the "Important Notices", select "I understand and agree to the above. This action cannot be undone." and then select "Delete Account".

Your company account, all users in your company, your order history, your shipping addresses, and your ApparelX Points are deleted immediately and cannot be restored. Anyone in your company can do this, so please be careful. If you have orders in progress, please contact us from the support page first.