[New Feature] Change your order's items in Order History (add items, change quantities and colors)

Thank you for using ApparelX.

You can now change the items in an order yourself in Order History while its status is "Waiting For Processing": remove items, change quantities, change colors or sizes, and add items from your cart. You do not need to contact us, and you can make changes right away until we start processing the order. If the amount changes, we show it before you confirm.

Change your order with "Change Order Items" in Order History

Open the menu at the top right of the header and select "Order History". The "Change Order Items" button appears on the right of orders that can be changed. You can also use the "Order item changes" box on the order detail page.

What you can do on the change screen

• Remove: Click "Remove" for the item (keep at least one item).

• Quantity: Enter a new quantity in the quantity box (follow the quantity rules shown for the item).

• Color or size: Click "Change color/size" to choose another color or size of the same item.

• Add from cart: Click "Add from Cart" to choose items you put in your cart from the product pages and add them to the order. They are removed from your cart when you confirm.

The subtotal, delivery fee, total, and estimated shipping date before and after the change are shown side by side.

We show the amount before you confirm

Items you change or add are priced at today's prices. Other items keep the price from when you ordered. Options such as cutting fees are added or removed automatically to match the quantity.

Amounts are in your order's currency, at the exchange rate used for the order. No Japanese consumption tax applies to orders shipped outside Japan. Click "Review the amount" to see the total and the payment.

If the total increases, you can use your ApparelX Points for the difference (you can change the number of points; points are deducted from the amount before tax). Pay the rest with the payment method of the order.

• Credit card and other online payments (including orders paid only with ApparelX Points): Choose a payment method on the next screen and pay. Your order changes when the payment is complete. This is a separate payment from your order, and if you do not pay within 30 minutes, the change is canceled.

• Payment on account: The increase is included in your invoice for the closing date.

• Bank transfer in advance: Changes that increase the total cannot be made on this page. Please contact us via "Ask About This Order".

If the total decreases, the ApparelX Points used for the order are returned first. For credit card and other online payments, any remaining difference is returned as ApparelX Points (we do not refund to your card). For payment on account, your invoice is reduced. If you have already paid by bank transfer, we return the difference as ApparelX Points after confirming your payment. If the currency of your points has changed since you ordered, changes that decrease the total cannot be made on this page.

We email you when the change is complete

When the change is complete, we email you the details. Order History shows "Items changed", and the order detail page shows the change history. Our staff are notified automatically, so you do not need to contact us. You can change the order again until we start processing it.

When you can change an order, and orders that cannot be changed

You can change an order while its status is "Waiting For Processing". We usually start processing at 9:00 AM Japan time on business days. Once we start processing the order, it can no longer be changed on this page.

The following orders cannot be changed on this page. Please contact us via "Ask About This Order" in Order History.

• Orders shipped together with other orders (Combined Delivery)

• Orders that use a coupon or a free shipping coupon

• Orders that include proposed items, a free sample book benefit, or specially arranged items

• Orders whose amount or delivery fee has been adjusted individually

• Changes that cannot be shipped with the order's delivery method

Right after you place an order (while we send the confirmation email), please wait a minute or two and try again.

We will continue to develop and release features that help our customers. Thank you for your continued support of ApparelX.

The ApparelX Team